P. Jabre, V. Belpomme, and E. Azoulay, Family presence during cardiopulmonary resuscitation, N Engl J Med, vol.368, pp.1008-1026, 2013.

Y. Freund, N. Lemachatti, and E. Krastinova, Prognostic accuracy of Sepsis-3 criteria for in-hospital mortality among patients with suspected infection presenting to the emergency department, JAMA, vol.317, pp.301-309, 2017.
URL : https://hal.archives-ouvertes.fr/hal-01484589

M. Riou, S. Ball, and T. A. Williams, Tell me exactly what's happened": When linguistic choices affect the efficiency of emergency calls for cardiac arrest, Resuscitation, vol.117, pp.8-65, 2017.
URL : https://hal.archives-ouvertes.fr/hal-01915856

M. Riou, S. Ball, and A. Whiteside, We're going to do CPR": A linguistic study of the word used to initiate dispatcherassisted CPR and their association with caller agreement, Resuscitation, vol.133, pp.95-100, 2018.

C. Penn, T. Koole, and R. Nattrass, When seconds count: A study of communication variables in the opening segment of emergency calls, J Health Psychol, vol.22, pp.1-9, 2016.

M. Riou, S. Ball, and T. A. Williams, She's sort of breathing": What linguistic factors determine call-taker recognition of agonal breathing in emergency calls for cardiac arrest, Resuscitation, vol.122, pp.92-100, 2018.
URL : https://hal.archives-ouvertes.fr/hal-01915879

M. Laforest and J. Rioux-turcotte, La personne déclarée morte par l'appelant au service téléphonique d'urgence : une source de désalignement interactionnel, Communiquer, vol.18, pp.65-83, 2016.

L. Castra, M. Genin, and J. Escutnaire, Socioeconomic status and incidence of cardiac arrest: a spatial approach to social and territorial disparities, Eur J Emerg Med, vol.26, 2019.

J. Freyssenge, F. Renard, and A. M. Schott, Measurement of the potential geographic accessibility from call to definitive care for patient with acute stroke, Int J Health Geogr, vol.17, p.1, 2018.
URL : https://hal.archives-ouvertes.fr/halshs-02126027

C. Tourette-turgis, Éducation thérapeutique du patient : La maladie comme occasion d'apprentissage, 2015.

A. Ebadi, R. Froutan, and J. Malekzade, The design and psychometric evaluation of the emergency medical services resilience scale (EMSRS), Int Emerg Nurs, vol.42, 2019.

D. Finefrock, S. Patel, and D. Zodda, Patient-centered communication behaviors that correlate with higher patient satisfaction scores, J Patient Exp, vol.5, pp.231-236, 2018.

B. W. Henry, D. M. Mccarthy, A. P. Nannicelli, N. P. Seivert, and J. A. Vozenilek, Patients' views of teamwork in the emergency department offer insights about team performance, Health Expect, vol.19, pp.702-717, 2016.

A. L. Feral-pierssens, A. A. Truchot, and J. , Emergency care for homeless patients: A French multicentre cohort study, Am J Public Health, vol.106, pp.893-901, 2016.

N. Bige, G. Hejblum, and J. L. Baudel, Homeless patients in the ICU: An observational propensity-matched cohort study, Crit Care Med, vol.43, pp.1246-54, 2015.

A. M. Gray, The Black Report: a summary and comment, Int J Health Serv, vol.12, pp.349-80, 1982.

R. Chetty, M. Stepner, and S. Abraham, The association between income and life expectancy in the United States, JAMA, vol.315, pp.1750-66, 2016.

C. Vassy, L'organisation des services d'urgence entre le social et le sanitaire, Mouvement, vol.2, pp.67-74, 2004.

N. Belorgey, L'hôpital sous pression, 2010.

T. Pelaccia, J. Tardif, and E. Triby, How and when do expert emergency physicians generate and evaluate diagnostic hypotheses? A qualitative study using head-mounted video cued-recall interviews, Ann Emerg Med, vol.64, pp.575-85, 2014.

T. Pelaccia, J. Tardif, and E. Triby, From context comes expertise: How do expert emergency physicians use their knowwho to make decisions?, Ann Emerg Med, vol.67, pp.747-51, 2016.

L. Kohn, J. Corrigan, and M. Donaldson, To err is human: Building a safer health system US Institute of Medicine, 1999.

C. A. Camargo, C. L. Tsai, and A. F. Sullivan, Safety climate and medical errors in 62 US emergency departments, Ann Emerg Med, vol.60, pp.555-63, 2012.

K. Popper, Des sources de la connaissance et de l'ignorance. Réédition, 1960.

K. Amaral, A. C. Barros, B. S. Barros, C. C. Innes, C. Pinto et al., Nightime cross-coverage is associated with decreased intensive care unit mortality. A singlecenter study, Am J Respir Crit Care Med, vol.189, pp.1395-401, 2014.

C. Morel, Les décisions absurdes III. L'enfer des règles. Les pièges relationnels. Gallimard, 2018.

Y. Freund, H. Goulet, and M. Cachanado, Systematic physician cross-checks to reduce adverse events in the emergency department: The CHARMED cluster randomized trial, JAMA Intern Med, vol.178, pp.812-821, 2018.