User Centric Approach: Guidance for users. Best practices to interact in the Digital Ecosystem

Tatiana Aubonnet (1) , Frédéric Lemoine (1) , Alex Cadzow (2) , Bernard Dupré (3) , Jean-Yves Montfort (3) , Noëmie Simoni (4) , Pierre-Yves Hebert (3)

1 CEDRIC - ROC - CEDRIC. Réseaux et Objets Connectés
2 Chercheur indépendant
3 AFUTT - Association française des utilisateurs de télécommunications
4 Télécom ParisTech

The present document defines guidance to the user in order to build its own service composition with the expected and relevant Quality of Experience (QoE) and to ensure their data privacy. It focuses on analysis of functionalities and information from the user point of view. It provides recommendations from functional and informational elements. The present document defines the intersection of the "user centric" and the "user interface" which contains the different profiles of the user and equipment to adapt to user's new needs. Thus, according to the possibilities offered by the equipment, the networks and the software platforms, a personalization is possible. The present document includes the results of an additional survey that complete the results obtained in the initial survey, defined in ETSI TR 103 438.

Domains: Networking and Internet Architecture [cs.NI]; Human-Computer Interaction [cs.HC]

Tatiana Aubonnet, Frédéric Lemoine, Alex Cadzow, Bernard Dupré, Jean-Yves Montfort, et al.. User Centric Approach: Guidance for users. Best practices to interact in the Digital Ecosystem. [Research Report] ETSI EG 203 602, European Telecommunications Standards Institute (ETSI). 2019. ⟨hal-02466603⟩