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« Disponible partout, tout le temps » : la promesse des plateformes à l’épreuve des temporalités

Abstract : “Anywhere, all the time” : this is probably the essence of the message that platforms have been sending to their users in recent years, whether it be meal delivery, passenger transport or the broadcasting of audiovisual products on a subscription basis—three case studies on which this article is based. This promise may seem excessive, but it raises questions about the conditions of commitment and the resources mobilized by the various platforms studied to satisfy customers and service providers on each side of the market. To discuss this point, the article mobilizes the apparatus of convention theory, in order to highlight the coordination tests of these clients and providers, in particular from the point of view of temporalities. Without claiming to be exhaustive, this reading framework makes it possible to draw up a typology of the platforms’ intervention policies and to underline the fragile and not very credible nature of the promises made.
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Contributor : Aurélie Puybonnieux Connect in order to contact the contributor
Submitted on : Friday, November 18, 2022 - 12:27:41 PM
Last modification on : Sunday, November 20, 2022 - 3:52:35 AM


Distributed under a Creative Commons Attribution - NonCommercial - NoDerivatives 4.0 International License

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Mathilde Abel, Patrick Dieuaide, Arthur Jan, Samuel Zarka. « Disponible partout, tout le temps » : la promesse des plateformes à l’épreuve des temporalités. Questions de communication, 2021, 40, pp.193-212. ⟨10.4000/questionsdecommunication.26633⟩. ⟨hal-03859667⟩



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