What is “Training to Cope with Crisis Situations”? Developing a Reflexive Training Device for a Crisis Support Team

Julia Alengry (1, 2) , Pierre Falzon (1) , Cecilia de la Garza (2) , Pierre Le Bot (2)

1 CRTD - Centre de recherche sur le travail et le développement
2 EDF R&D - EDF R&D

Support Teams functioning in crisis organization are challenged in the Post-Fukushima Context. Even though these teams are arranged by the company as a defined crisis structure, team members may work together only in crisis situations or crisis exercises: these teams are ephemeral. Training these teams in order to improve their teamwork inside a multi-level crisis organization is an important reliability stake. In this study, a reflexive training device for crisis management in the nuclear industry was designed and tested. Results show that it has allowed participants to debate some teamwork dimensions and helped them to build common references.

Mots clés: Crisis management; Simulation-based training; Reflexive activities

Domaines: Sciences de l'Homme et Société; Gestion et management; Sociologie

Julia Alengry, Pierre Falzon, Cecilia de la Garza, Pierre Le Bot. What is “Training to Cope with Crisis Situations”? Developing a Reflexive Training Device for a Crisis Support Team. 20th triennial congress of the International ergonomics association (IEA 2018), Aug 2018, Florence, Italy. pp.60-67, ⟨10.1007/978-3-319-96077-7_7⟩. ⟨hal-04050706⟩