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Artificial Intelligence (AI) in the Workplace: A Study of Stakeholders’ Views on Benefits, Issues and Challenges of AI Systems

Abstract : This paper aims to discuss issues raised by Artificial Intelligence/Machine Learning (AI/ML) in work situations, in the light of literature and an ongoing empirical study. Based on semi-structured interviews with 21 workers and 15 designers, this study explores stakeholders’ viewpoints and experiences of AI systems. The preliminary findings show the place and the use of AI systems by workers in different situations, the issues of explainability and trust, the preoccupations of workers about the introduction of AI systems in work activities and the transformations that it may cause. Finally, we discuss about an analytical framework for analyzing and anticipating the consequences of AI systems on work activities and for designing these systems through a Human-Centered approach.
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https://hal-cnam.archives-ouvertes.fr/hal-03267660
Contributor : Maëlle Maltaire <>
Submitted on : Tuesday, June 22, 2021 - 3:42:00 PM
Last modification on : Thursday, June 24, 2021 - 3:13:05 PM

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Tamari Gamkrelidze, Moustafa Zouinar, Flore Barcellini. Artificial Intelligence (AI) in the Workplace: A Study of Stakeholders’ Views on Benefits, Issues and Challenges of AI Systems. IEA: Congress of the International Ergonomics Association, Jun 2021, Vancouver, Canada. pp.628-635, ⟨10.1007/978-3-030-74614-8_78⟩. ⟨hal-03267660⟩

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